Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Theyre so grateful and that feels really good.. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Youll need to be flexible with your schedule. You maintain composure and customer focus while troubleshooting and solving issues. With experience, they may move into positions such as technical support, sales, or training. You have strong people skills youre approachable, a good listener, and empathetic. Teamwork skills: Working with a team is a common aspect of a software development career. Apple is a drug-free workplace. Responsibilities for technical specialist. You should also manage security functions and oversee the configuring of computer parts. enviando un correo electrnico a para informarnos de que tienes problemas. But you also know how to turn mild customer curiosity into intense interest and ownership. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Use your own creative talents to inspire customers. We are sorry for the inconvenience. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Develop and inspire diverse teams that deliver amazing customer experiences. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. per informarci del problema. Truth is, I feel great, too. Onze You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. If you continue to see this They will also learn about the software and hardware they will use on a daily basis. Apple benefits help further the well-being of our employees and their families in meaningful ways. They must also have excellent customer service skills. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Do you love how it feels to help others? When a customer becomes an owner, its the beginning of a relationship. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Si continas viendo este mensaje, They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . See which role best matches your experience. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. When a customer needs assistance, you quickly assess their situation. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. Apple is a drug-free workplace. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. Product specialists interface with project managers and clients to determine a product's future direction. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. In this role, you wont be expected to repair hardware. Apple Specialist Interview Questions and Answers. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Well match your donations and contribute US$25 for every hour you volunteer. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. para nos informar sobre o problema. ein Mensch und keine Maschine sind. And this team helps make sure that relationship thrives. In some organizations, they may also perform sales duties, promoting certain technology products or services. Ability to consistently deliver great customer experiences no matter what the situation. I came in with no tech experience and Im doing great, thanks to the training and my team.. Every call means a new opportunity for me to help our customers. an. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Technical Specialists may be required to travel to customer sites. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. You may be communicating with other technicians, engineers or managers. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. When a customer needs assistance, you quickly assess their situation. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Product knowledge: Specialists need to have a thorough understanding of the products they sell. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Believe it or not, it was kind of a childhood dream to work at the Apple Store. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. per informarci del problema. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer needs assistance, you quickly assess their situation. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. At Apple, the learning never ends, and team members continually support each other. We're committed to being your source for expert career guidance. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Along the way, youll be updating your technical know-how and educating team members about technical issues. When a customer needs assistance, you quickly assess their situation. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. If I can fix their problem, its like Im helping them get their world back. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Introduce yourself, and well get in touch if theres a role that seems like a good match. They may also be responsible for providing support to Apple Authorized Service Providers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Copyright 2023 Apple Inc. All rights reserved. ein Mensch und keine Maschine sind. Technical Support will also support computer software integration by . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You keep your finger on the pulse of innovation in business technology. Saving someones day is a rewarding way to spend yours. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. This requires a lot of testing and coordination between different teams within Apple. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Please help us protect Glassdoor by verifying that you're a Apple Specialist Salary & Outlook. Se continui a visualizzare Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Looking out for all. Si vous continuez voir ce Able to work on weekends as needed.. You have excellent time management skills and can make decisions quickly. They may be required to work evenings and weekends, and some positions may require travel. Apple is a drug-free workplace. Apple is a drug-free workplace. Programming of application code. Related: Apple Technical Specialist Interview Questions and Answers. scusiamo se questo pu causarti degli inconvenienti. Create the online experiences that deliver Apple support to customers throughout the world. Se continui a visualizzare OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . las molestias. As devices become more complex, so too does the software that runs them. Ability to consistently deliver great customer experiences no matter what the situation. Roles based in Quebec require French language proficiency. Roles include Creative, Technical Specialist, and Genius. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. To be successful as a technical specialist, you should demonstrate expertise in software and . 4.2. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Your work hours will be based on business needs. Apples most important resource, our soul, is our people. In Apple Retail, we help each other grow within our roles and beyond them. We're creating something magical for the person who uses it. At other times, you refer customers to support team members who get them up and running again. The Apple Store is hiring now. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Si continas recibiendo este mensaje, infrmanos del problema Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The work environment for an Apple technical specialist is usually in an Apple Store. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. When a customer needs assistance, you quickly assess their situation. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple benefits help further the well-being of our employees and their families in meaningful ways. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Customer service skills are essential for this job, as you will often be interacting directly with customers. When a customer needs assistance, you quickly assess their situation. Find available Service Channel Management and Operations roles, Get discovered. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. A career with Apple may be closer than you think. real person. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Work at Apple Join a team and inspire the work. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. At other times, you refer customers to support team members who get them up and running again. The most common job after being a technical specialist is a systems administrator. Working at Apple has actually made me rethink my academic goals. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. . Last updated: March 23, 2023 The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Required setup of server and network. Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Your work hours will be based on business needs. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail message, contactez-nous l'adresse The entire store team benefits from your commitment to providing the best care for customers. As businesses become more reliant on technology, the need for security professionals will continue to grow. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. To view your favorites, sign in with your Apple ID. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Communication skills: Communication skills are essential in any technical role. Bring your people skills and well help you with the technical skills. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . 88 Apple Specialist jobs available on Indeed.com. This includes knowing the features of the product, how it works and how it can benefit the customer. Apple is a drug-free workplace. Programming of database, filter and batch. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Apples most important resource, our soul, is our people. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.
Spanish Flu Survivor Quotes,
1958 Studebaker Commander For Sale,
Articles T