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B: Okay, Mr. Sandals. You have entered an incorrect email address! Also, do you have a dress code? What is it? Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. I cant guarantee you but I hope you will get single room there. First, are you guys offering any dinner specials this week? B: The price will be $308 a night. The coach leaves for the airport at 6.15 am. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen Lonnie This Friday. Would you prefer smoking or nonsmoking? 8. A: Yes, that'll be just fine. Hotel Reservation Script | PDF Hotel Receptionist: Sure, madam. We will then help that guest and provide impeccable customer service on your behalf. B: Okay, sir, let me reserve those dates, there. Travel Agent: Okay. Now you have been booked, Ms. Jones. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Hotel XYZ (Name of the Hotel), Reception. Save my name, email, and website in this browser for the next time I comment. Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) Do you have any vacancies? A: Of course. You can collect your ticket at the airport booking-office number 4. Listen to the recording on travel arrangements and read along with the conversation. . The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. The guest wants to reserve room for her husband. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. All we need now is a phone number. And the view of the city is great, too. What days do you need that reservation, sir? That's not bad. B: Good! Here we will share 2 real life scenario. 2. Do you prefer a room with the view of the swimming pool or the hill madam? Receptionist: We can handle payment upon your arrival on Friday. Travel Agent: It's only $980. Travel Agent: Okay. This is Tanya. B: That should be no problem. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. And could I have your name please? The new website is trainercreative.com but I'm still working on it, whew! The IIPS Framework. What can we do for you? Read the complete Terms of Use for more information. AGENT: ALRIGHT! "Good Morning, Front Desk. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Customer Service Phone Call Scripts, Templates, and Examples - Gladly Yes. Front Office Practical Role Play Scripts for Hotel - SlideShare PDF Sample Call Center Script - Private Jet - Specialty Answering Service Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. When does Mr. Abrams plan on giving the hotel his credit card information? Step-2: Greet the guest properly. May I help you? B: That'll be nonsmoking. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. Agent: Okay Mr. Torres, your reservation code is R143. CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu Will that be acceptable to you? A: I would prefer to return in the afternoon. ),} +C\MCs. Would you like to make a reservation? My name is Michelle. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 ---NEED SOME HELP IN GETTING HIRED? Their number is 123456789. A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. If you're the agent, what will you do differently? Hotel: At midday, sir. Bill Oh excellent. Goal: Get all the important information from the caller. You can email the site owner to let them know you were blocked. Click to reveal Are you within walking distance from the Hilton on I-Drive? <> I will also be sure to include our address so you can find us easily. Has been out of service for more than a week. That's S A N D A L S. Caller: Alright. A: That'll be no problem. Could I have your full name, please? % May I ask you for a special favor? If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. I see we have some availability. I made this \"interactive\" so that I'm not the only one talking about the topic. your phone number is (718) 204-0341. All rights reserved.eslfast.com. 1. Please tell me how can we help you. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. B: We recently changed many things here, sir, including our prices. Hotel Clerk: Oh, sorry. Have a nice day. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Is there anything else that you need at this point in time? Carefully look at their dialogues: Reservation Officer:Good Morning. Have a pleasant day. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. The 21st of May, right? How may I help you? Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Calling Diner: Perfect and thanks for your help. Review the key vocabulary and the sample sentences. How to Pass a Mock Call Test: It's Actually Simple! - Kwestyon An item isn't available Carefully look at their dialogues: Hotel Receptionist: Good Evening. November 25, 2019 at 8:18 pm . Cloudflare Ray ID: 7c0e004e9e22d3f4 Reservation Officer: Sure Madam. A: It's 626-555-1739. Calling Diner: Oh wow, that would be great. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Review the key vocabulary and the sample sentences. A: That's a reasonable price. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. Hotel Receptionist: You are most welcome, madam. Reply. This is XXX hotel. Talking over telephone needs skill, knowledge and training. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? The action you just performed triggered the security solution. Reservation Officer: I can understand your urgency madam but I am very sorry. 2 0 obj A: John Sandals. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. You can cancel up to five days in advance and we will refund your deposit. Hotel Receptionist: I repeat917494-4476. Reservation Officer: Sure madam. https://esllab.b-cdn.net/audio/mp3/flight.mp3. Guest: Great. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. A: I'll be there in April: Friday through Monday, the 14th through the 17th. Hotel Receptionist: What type of room do you like to reserve, mam? Virtual Hostess: Thank you, Ted. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. The email is TRobinson@xmailbox.com. B: Thank you, Mr. Sandals. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? PLS. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Hotel Receptionist: Good Bye, MrsStephany. It's nice to hear from you again. We look forward to seeing you! Making Room Reservation on Telephone (Practical Training) Here at A Courteous Communications we offer affordable rates with no long-term commitment required. B: One minor problem, sir. Go-To Scripts for 16 Tricky Customer Service Scenarios HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. B: I'm happy to hear that, sir. Caller: And what are thedepartureand arrival times for each of those flights? Receptionist: Enjoy the rest of your week! Check your understanding by answering the questions about the text. Reservations clerk: . Man: Oh, thats a little too expensive for me. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. I would like to reserve a room from the 5th of April for 5 days. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. Virtual Hostess: It looks like we have an opening. Please answer all questions about the text: Press Enter or Space to show volume slider. You might notice that in the description above, it still shows callcenterninja.com. Step 4: Probe/ ask relevant question/s (if applicable). Guest: Actually 5th April is my husbands birthday. endstream endobj startxref Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Could I have your full name, please? What time do you close tonight? 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