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If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. This is a good option for low-value items. Find the item under Returns and canceled orders. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Need an update on an open return request? View cart for details. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. 2022 Flea Market Flipper. What do you mean by adding sold as is to your terms and policies? If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. nirE troP ,naM fo elsI. If you dont ship the item back by that date, we may close your request and you will not receive a refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. .. in essence. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. My second reason for taking photographs of the items I ship? Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Read the complete details about the eBay Money Back Guarantee. Do I need to pay extra for the eBay Money Back Guarantee? Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. It's popular to hate on eBay "Not As Described" Return policy - reddit If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. When I have photographs of how I shipped my item, I will have those as proof. If the seller is responsible for return shipping, its important that they cover the costs. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. It sucks , but ebay says its your fault and buyers can return for an reason. I dont have to pay to get the item back and the person is happy because I resolved their problem. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. This makes no sense and should be illegal. Tip Ebay Seller Refund for Ebay Product Not as Described Issue In this case, I just try to do damage control. A strong shipping strategy is key for a successful holiday. 2. Learn the fundamental steps for running an eBay business. To request a return, select the item you want to send back from your recent purchases above, or use the button below. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. For example, you may haveopted to automatically accept return requests. 11:34 AM I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Help for buyers and sellers. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. The buyer is responsible for return postage costs. Whether you need to accept the return depends on their reason for opening the return. The seller was not accurate and now the seller or ebay wants to give me my money or item. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). We'll review your case and contact you within 48 hours. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. eBay gives this MBG for Australian and International buyers, however . If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. You might be asking, Do private sellers have to accept returns? The answer is No. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. Youll receive the return shipping label credit on your monthly invoice. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Some returns may remain open for up to 35 business days. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Just go to the ResolutionCenter and let us know. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Choose Print label. When you start selling on Ebay, decide if you are willing to take returns at all. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. See our Partial refund guidelines for more details. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. I gave alot of money for an item from ebay to a seller. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. The seller will also pay for return shipping. A buyer insists the item was not as described in order to force a return. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Since last Fall, a Top Rated Seller does not need proof. There are two categories of return requests from customers: 1. You are describing the old rules the rules changed a few months ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case So what do you do when a buyer says item not as described? Who pays for return postage for a "not as descibed item" - eBay The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. View cart for details. Something went wrong. Do you have to accept returns to sell on eBay? And this is my fault? Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. I have maintained a 100% seller rating for years. This will definitely help any return request case that comes your way and a good habit to get into. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. and another item where the item returned was not the part I sent. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. Just go to the ResolutionCenter and let us know. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. When a buyer opens a return request the funds related to the sale may be put on hold. It covers purchases paid with PayPal and most other electronic payment methods. You won't be able to re-open the request once it's closed. Your order guaranteed or your money refunded - eBay Check out our FREE intro Workshop! Tip If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. However, we're here to help. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Check out how to file a damage claim with FedEx if your item gets damaged. This is obviously not how I shipped it out and was damaged in shipping. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. I grew up in Central Florida and have lived here my whole life. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Be accurate in your listings, it will save you money and a headache in the long run! It was an auction that I won. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. eBay Buyer Protection for Buyers I sent him a message apologizing and requesting more information and photographs of the damage. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! In the rare instance, this can happen. Here is a box that was shipped with FedEx. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Its to protect myself from the buyer! 01-08-2020 Depending on your return policy, this may or may not include the original shipping cost. (MBG). Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. It may only be used to recoup losses when an item is returned used or damaged. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Do not refund until your item is back to you. No. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. 114K subscribers in the Ebay community. See ourpartial refund guidelines. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. This is something I have saved as a document and I just copy and paste it into all of my listings. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Its very, very important to take photographs for your records both using freight and Fedex and UPS. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. What if the seller doesn't offer returns? 1. Listen to this weeks podcast to hear sourcing methods from a seller! Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Refund the buyer, the buyer keeps the item. I cant make the buyer read it! Refund the buyer and get the item back. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Many buyers only make purchases from sellers that offer a returns policy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Returns cannot be closed at the request of a seller. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Sorry it happened to you , but ebay does not care about us sellers. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. See details. You can go to the Resolution Center and contact the seller. Adding tracking details to your return helpsprotect against delays or issues in the refund process. You can also check the progress of your return request at any time. Many eBay sellers accept returns if you've changed your mind. I pretty much do the same thing every time. eBay Business Equipment Purchase Protection. Ready to start making a good side income from flipping? After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. The seller covers the cost of the return. 11:35 AM. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. 17 votes, 21 comments. We guarantee that you will get the item you ordered or get your money back. Check out this video to understand how dimensional weight is measured when shipping. This may sound like overkill to you, but stay with me while I explain! I am a buyer. Return an item for a refund | eBay But they don't have to disrupt your businessor your profits. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Youll need to ship the item back before the date stated in this email. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Make a point to take action on your listings to avoid unwanted returns. You can go to the Resolution Center and contact the seller. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. 01-08-2020 Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. We guarantee that you will get the item you ordered or get your money back. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. But the seller should communicate with you. Couldn't tell you if it helps but it doesn't hurt. Its always good to see where eBay stands with the case before you contact the buyer back. Some people think private sellers have to accept returns and this is just not the case. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. For more information, see our Condition of returned items policy. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Ninety percent of people will just not think to call them and fight it. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up.
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