stubhub refund policy changewhat happened to mark reilly strong island
I want my money back I am not thinking about other events that might take place in the far away future. I hope we can get refunded. All of our tickets were void, fakes, frauds. StubHub itself admitted no wrongdoing in the settlement. They explained to us the person who registered the wristband could show up to the event and claim they lost it. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. You aren't supposed to dispute charges because you changed your mind. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Others were postponed. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. FRACK! How is this legal for them to keep MY money? By clicking Accept, you consent to the use of ALL the cookies. Or am I screwed. Analytical cookies are used to understand how visitors interact with the website. Have you made a mistake by purchasing an excessive number of tickets? The suit explains how StubHub has changed its. I have been trying to reach y'all about a refund. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Is there any way to find out if its still being processed at all? We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. I purchased tickets to the Olympic gymnastics trials in January 2020. What about Canada? Email is another option for requesting a refund. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Concert was postponed to October and was just canceled. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Never got my refund from grizzmas July 31st 2021. Make the best possible case for yourself. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. We are changing the way you register and sign-in to the StubHub Community. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? My credit card can do refunds up to 60 days which of course is passed. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. I purchased tickets at the very last minute and got amazing seats. At NO stage did they advertise this game as a TBA or TBC date and time. I'm out $282 because stubHub won't stand refund. Purchased 2 tickets to a college basketball game. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I will never use Stub Hub again. Your service is terrible and not worth the fee. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. So I would like a refund for the pass that was never sent to me. Needless to say, I initiated a dispute over StubHub's transaction. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Olivia Perreault. Is Beyonces Tour Another Dynamic Ticket Price Mess? i have tried to call several times but have been on hold >3 hours on 2 occasions. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I want to know what the point of the "protection plan" is that they have? Is Beyonces Tour Another Dynamic Ticket Price Mess? I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. At NO stage did they advertise this game as a TBA or TBC date and time. Just bought tickets. if you have any questions please feel free to contact me. It has been awhile since I made the phone call to initiate a refund. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Never Again. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Thank you f***ers! Horrible company. View SeatGeek . Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I listed tickets on Stub Hub for a Broadway show. I agree. My husband and I had tickets for Food city 500 on Sunday April 5,2020. $868.64 is a lot of money especially now to just throw away. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Sams Club vs. Costco Which One is Better for You? Tried to resell same tickets for $20 more. Set your price or use our recommended price and tap List tickets. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Awful company that I hope fails soon. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? They only let a few more people in until they actually closed all the doors. StubHub is a ticket resale and exchange service. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Many events this past month were canceled. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. I purchased tickets to an event that has been postponed twice the second time being indefinite. Necessary cookies are absolutely essential for the website to function properly. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. I called stub hub because my brother got the wrong seats for a concert. Call +1 (866) 788-2482 with all the details about the purchase. I WANT MY MONEY BACK!!!! This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Refund peoples money. Second package was never able to contact anyone to reroute as address was incorrect. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. 3. See detailed StubHub customer service rankings, employee comments and much more from our sister site. "The return of live events, the input of customers, partners, and regulators, and the . These cookies will be stored in your browser only with your consent. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. I purchased tickets to the Olympic gymnastics trials in January 2020. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! I will never use this site again and highly advocate not using it to anyone due to this. Still haven't received refund. Didn't find out until day before event. If my ticket was valid I WOULD HAVE USED IT. Is it still taking 120 days? Stubhub is such a ripoff. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Check the StubHub Help Desk StubHub stopped guaranteeing cash refunds. Please help me. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. From that StubHub wallet page you can request a refund instead of keeping the credit. Following backlash from customers, the ticketing company responded in a statement this week. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. On or about May 3, 2021, Defendant announced that it would provide Eligible Never again will I use StubHub! Called them and they said the venue had not marked those seats as obstructed. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I wish I had read this before buying. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. As pointed out by @don_shano, this is. Read more about our event cancelation policy. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. But by the end of March, refunds were suddenly gone. Furthermore, If you have any questions, please do not hesitate to contact us. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. Decide on a ticket price and how you will be repaid. Massachusetts has clear rules on returns and refunds. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I called ticket master and all the floor seats were sold out!! StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. We will process the refund to your original payment method within 5 days. Want to pick up my tickets from a UPS store. Sorry we couldn't be helpful. I sold two tickets on StubHub and only received payment for one. That is a great question. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. NEVER AGAIN will I use STUBHUB. Been on the phone for hours wasted my whole day. StubHub Return Policy [Quick Information]. "We were only allowed 120 percent credit toward future concerts, not refunds.". Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Yes The company even repeated that promise of full refunds in an email sent to Cormier in early March. I hope they will reply me asap, I just want get my money back. the Stubhub policy is to only give refunds if an event is cancelled. Danielle is the author of this solution article. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. This site is horrible. Overall awful experience with only one of four tickets received for $500. I purchased two tickets listed on site. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Most of us didn't leave yet! Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. I would like a refund!!! UPS delivered my tickets, but now I can't find them. Its my first and last time using this site. You can get a refund from StubHub by calling their customer service line. Even though I didn't get a reprint it was still great. >> PRETTY UNFAIR. Terrible Service! I went to Barclays Center for the Chris Brown Party Tour yesterday. Read the full policy. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. After another hold the rep told me the manager said the same thing. I went to use the credit on my account, and nothing showed up. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . This is pure fraud. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. DO NOT BUY FROM THIS COMPANY! (Not to be confused with a free alcohol section which would have been great). When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. If you sell on Stubhub they will waive the sellers fee. They said the money had already gone to the seller which is pure BS. StubHub has already been targeted by a $5 million lawsuit over the change. Stubhub STOLE THE MONEY FROM ME!!!!! They said there was nothing else that they could do. How to contact the seller. Spent $314 for daughter and friend to see Harry Styles. This settlement ensures that consumers will receive the refunds that they are entitled to.. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. You can send a private message to us here @TeamStubHub. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I will NEVER use Stubhub again. I have explained this to them and basically they don't give a crap. be around to get first dibs at floor seats, on 09/20/2012 I went Fans outside of North America are defaulted to a refund. Thanks. The cookie is used to store the user consent for the cookies in the category "Other. Congratulations, Stubhub. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I'm going to contact my credit card to see what my options are. I never got any emails about refunds or the fact they canceled the show. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The original purchase has aged off my account history. At this point, this transaction constitutes fraud. Bonnie cancelled. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Other sellers may take a case-by-case policy. This doesn't make any sense and I transferred these tickets way early on before COVID. Had I known seller didn't have tix I never would've purchased. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Will never use Stibhub again unless I get a full tefundk. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Wow. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. We were so upset. It started giving credit instead: a voucher worth 120% the ticket price. StubHub updated their policy today. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Last Updated on September 16, 2021 by Dave Clark. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Any good news for refund for us regrading clear actionable step to get Coachella refund? Now what? Following backlash from customers, the ticketing company responded in a statement this week. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I do not want someone to buy my tickets without the same disclosure available. I contacted Stubhub and they refused to refund my money. However, from the date selection to the purchase the date was changed. Never Will I Buy From Stub Hub Again. Needless to say, I received a full refund. . I was able to receive a refund but we all know that does not help. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Cops said to all the r maiming people that we would get our refunds back! They charged my account even after I transaction. Crooks. It means they ripped me off, I guess. A total ripoff! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Even talked to their top customer service expert who was an absolutely useless subhuman monster. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Receive a full refund of your purchase 2. This is ridiculous! We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. This was an unauthorized, unreasonable charge. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . This is so wrong in so many ways yet I don't have a leg to stand on. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. A lot of tickets sold on stubhub are individual people. I was told at the door stub hub does this frequently. I should be given a refund! The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Get the latest news on COVID-19 delivered to you. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Overcharged. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. We also use third-party cookies that help us analyze and understand how you use this website. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. It's my money, why are they holding it?!!!! Save my name, email, and website in this browser for the next time I comment. The buyer gets refunded fine, but why I am being charged their refund? I'm returning the tickets and buying else where. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. i have attached the information from the venue. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? also the card I used to buy them I no longer have. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Managing your orders 43. Received only one of two tickets in one package. A StubHub employee via phone assisted in returning the ticket to my account. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I won't let them take advantage of fans like me by ; and they have friendly voices. Describe your scenario and include any supporting evidence. Overcharged. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell When I got to the venue my tickets were no longer accessible. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. At the same time, buyers expect immediate refunds. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement..
