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These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Read more from https://www.wisecars.com/en-us/reviews. All rights reserved. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. It is highly recommended to call the police even for the smallest of damages. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. In most locations, the minimum renting age is 21 years. This information must be sent via email and give Wisecars the relevant details of the incident. In that case, the special cancellation terms are presented during booking. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Wisecars is an online vehicle rental broker. So far I have found the experience of renting a car on this site to be very easy. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Any additional charges will need to be paid at the rental counter in the local currency. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Experience right now is good only just booked will have to wait to see when I pick up the car. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Very easy process and had the best price on the internet. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. It is a huge scam. Wisecars employs limited use of cookies for your safety and does not store any personal data. When picking up the car, every driver must present their licence. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please note, it is your responsibility to provide all the above-mentioned documents. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please read carefully the terms of the Car Rental Agreement before signing it. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Wisecars does not own or operate any Car Rental Companies. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Even a basic insurance. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. This information must be sent via email and give Wisecars the relevant details of the incident. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If not, you will need to purchase the cover at the car rental company counter. No way has this company got 4.5stars. To improve our service and website, we may use small data files known as Cookies. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. It was very easy to make reservation and booked a rental car in a few minutes. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . That should not even be separate. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Your rental credit will expire after 2 years. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Keep copies of all relevant documentation you are asked to complete. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Find out how we combat fake reviews. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If this is the case, it will be clearly stated on your voucher. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. There are too much additional insurances taxes etc. Please note that all additional drivers must also show a valid driving licence at pick-up. Reply from Wisecars. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. @ Vicpak. All persons driving the vehicle must be in possession of their driving license at all times. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Wisecars falsely advertised vehicles for rental on their website. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. I attempted to rent a car from them for a few days for $535. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Fill in your personal information and state your request. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What's Wisecars' cancellation policy? You may also add additional drivers at the rental counter when you pick up your car. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Wisecars will not sell or rent any personally identifiable information. This is the second time we have booked with Wisecars and had amazing service. Great service! Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. All cancellations outside of the aforementioned timeframes will not be refunded. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Only when all documents are present and severe negligence can be excluded, a refund will be processed. They were cheap but the quality of the car was the worst I have ever seen on a used car. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. All rights reserved. You may need an international driving permit (IDP) to drive in some countries. Mr. Mateusz. www.wisecars.com. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Wisecars is an independent travel broker who does not represent any particular car rental company. I refused to pay and they refused to refund me my $535 back. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Dear Paul,Thank you for contacting us! Wisecars does not take responsibility for partners response times. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If your plans change in advance, you can bring your pick-up time forward by amending your booking. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Please note, we only delete personal data on the request of the individual. You can amend your booking information or cancel your booking in a few simple steps. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. 1 Previous_Golf_5959 2 mo. Please note, making a new booking may result in the change of the Car Rental Company. If you have already provided us with your flight details, the car rental company will be able to track your flight. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. However, this is not true. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. When you rent a car, you will usually need deductiblecoverage. To improve our service and website, we may use small data files known as Cookies. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. There rating is probably false and it never mentioned a basic passage. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. 2023 Wisecars. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Wisecars employs limited use of cookies for your safety and does not store any personal data. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). I will give you a five star rating. ONWise users may obtain an online cancellation quote through our contract administration platform. Save. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Wisecars believes in protecting your privacy. If additional information is required, the process may be extended for another 28 calendar days. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Here are 8 tips for writing great reviews. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. In that case, please contact your bank for additional details. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. They may be needed if you wish to make a claim. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle.
