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We had to take Calgary Patch 3 to resolve this issue. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Ive seen this done before. Sign-up to get the latest news and update information from ServiceNow Guru! Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. This functionality should be a user configurable property setting in Service Now. Has anyone managed to do this successfully, or do they know how to? You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). That might just do the job.. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). Heres another example that shows how you can access record producer variables using the producer object. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Adding a Redirect and Info Message to a Record Producer A record producer asks the user a series of questions that can be used to generate many records at a time. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. They are only empty from a visual standpoint. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. It doesnt look like this script works anymore on Berlin. How to get the children of the $(this) selector? Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. My line 3 is the if statement ending with the opening curly brace. This script is not working to change variable type Label. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX We will look into the following topics in this tutorial 1. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Not the answer you're looking for? So you can get the sys_id of the record producer very easily using cat_item.sys_id I am not able to fetch the values for these fields in the script. Again a great solution. Alright now this should be functioning. With a client script you can target any field on the form and modify its label. I think form annotations are probably the best option on a standard form. Hi, I appreciate this is an old script now but it does still seem to work. Even the most proficient developers need reference material from time to time. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. Well done. Your question is outside the scope of this article. App Engine Studio creates the Catalog Item. I have a need to edit some variables at certain stages of the workflow once the item is created. What syntax is used in a Record Producer script to access values from If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) You would need to add variables to your record producer and populate your new record with these. Just recently learned about Display Business Rules. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. (Service catalog fields are "variables", and they are different from normal table fields). The element HAS to match in your reference qualifier for the subcategory variable. ServiceNow Choice List Dependencies - JDS Australia It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. What type of a field should the Record producer be? When setting a value, ensure the data type of the field matches the data type of the value you enter. by modifying the script field entry on the record producer. It seems like client script doesnt see variables. Heres a quick example that should allow you to change the variable set text. } You did such an amazing job. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. You did such an amazing job. Its not anything that you need to worry about in this case. The table structure and element IDs are different in the service catalog. to the appropriate queries in the code might work. You cant do this using this script. Creating a Reference Field Mapping for ServiceNow-ServiceNow migrations As explained above, the key to making this work is a display business rule. The client script is pretty simple since the heavy lifting is being done in the business rule. If youre going to use this a lot I recommend setting up a global UI script with the following function. Using ServiceNOw variables in Flow Designer Using Record Producers to Create Multiple Records The IT department will contact you for further information if necessary.. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Its not being set up properly at the client though. Yeah I switched to raw ampersands as an experiment and it worked fine. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. What kind of script object are you coding here? The client script is not working. Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. Mark, If youve got additional tables that dont extend task, just repeat the same step there as well. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. How do I find what Element I need to change when it is part of a variable container? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Thanks Harry. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. Thanks. . Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. If you need this to work for non-task tables, you can simply create a duplicate business rule there. Find centralized, trusted content and collaborate around the technologies you use most. There is, but not with the scripts here. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? function hideEmptyFields() { If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Variables have come a long way since the early days of ServiceNow. id); current.u_record_producer = cat_item.sys_id; Thanks James! There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). Is there a proper earth ground point in this switch box? February 27, 2023 . getControl('caller_id'); toggleHelp ( myVar. The object reference is cat_item. Variables are empty in the record created from a record producer For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. What is a record producer in Servicenow? This has been really helpful. The reference qualifier here is important. Other times you'll need to do a GlideRecord query to get it. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Check out the top of the comments section here for some code to get you started. If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? It is not working for me.. / servicenow catalog variable types. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Is it possible to change the table label using something similar? Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. Has anyone had any issues with this with the Aspen Hotfixes? 0. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage The primary difference is in the way the elements need to be selected from the DOM. Typically, record producers are used to allow users to create incident or change request records. I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. Build like you mean it!! Thanks in advance. Is it a known issue or I have to do something else. Triggers and actions create and populate variables. I have made a few adjustments to Marks UI Script to achieve the underlined text. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Sorted by: 1. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Thanks a lot. Adding Variables from the Variable Editor into the Description - Medium In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Get all unique values in a JavaScript array (remove duplicates). How do I get the value of text input field using JavaScript? But I have an issue, when I show the form in the Service Portal. The problem is that g_scratchpad isnt available to the client as it should be. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. You have to address it for each item or variable set and continue to update and modify for each variable you add. I am new to ServiceNow. var emptyVars = []; Im just spreading the love. Ive updated the code above. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. HTML code in label of variable and help text of record producer does Here is a report based off a database view. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. I think if you replace that with item_option_new then it will work better. We are noticing this in the latest version of Calgary. After we made some base categories lets make some matching subcategories. With a client script you can target any field on the form and modify its label. Ive just figured it out with some hints from your other post. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Is there a single-word adjective for "having exceptionally strong moral principles"? The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. record producer script variables - Nakamichi http://wiki.servicenow.com/index.php?title=Creating_Reports. I have a lengthy choice Label for one of my fields . When the Category changes, the Sub Categories are populated as they should. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? Is this a case where I need to dotwalk from the variable set to get to the object? What is the correct way to screw wall and ceiling drywalls? Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. Thanks Mark! . You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. . This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Please keep in mind that simple is generally best with ServiceNow. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Populate record producer data and redirect users. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. access of field label? Thanks for the assist! I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Just set up a generic example using the scratchpad. When the user submits the incident I would like to grab the modified label and insert it in the incident description. Typically, record producers are used to allow users to create incident or change request records. Youre right, its not needed at all. Anyone know how force a record producer to update an existing record instead of inserting a new one? Hide Empty Variables on a Standard Form - ServiceNow Guru Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. What is ServiceNow Record Producer 2. Then you can invoke the function from any form with a single line. emptyVars.push(v.getGlideObject().getQuestion().getName()); How To Add Schedule Job In Update Set In ServiceNow? You can add columns to the view as you see fit. Well done. Navigate to Service Catalog > Catalog Definitions > Record Producers. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Ive created a changeFieldLabel function for this purpose. . Here is how you could set up the business rule. Using Input Variables | ServiceNow Developers /* Put all variable values and labels from the variable pool into an array */ Ive tried using label_left and label_right with no success, any thoughts? In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. I just tested on a clean demo instance and it worked fine there. Thanks for the feedback. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. This script takes the values of the 'caller_id . I think it was just posted here. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. For a variable, the label of the variable is returned. I dont know of any reason why it wouldnt work. Is a collection of years plural or singular? I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. } Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. For several script types the RITM Glide Record is available as JS variable 'current'. Im trying to do the exact same thing for an approval record. Ive updated the instructions above. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. elmt.innerHTML = label + :; I havent found a way to do this for an approval record. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up.
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