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An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. PDF Official Stray Kids Collector Ticket FAQ To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. We'll now show you the tickets which have been allocated to you based on your selections. Can I request a partial refund on my purchase if I have selected Refundable tickets? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Ticketek will use reasonable efforts to notify you of such action. Can I use text or download images, photos and videos from the site? They will be assigned the next two seats along (next to Invitee A). Sell tickets directly from your Ticketek Account. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Yes - there should be no issue using a phone that has a clear screen protector. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. How long are my friends seats placed on hold? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Full Ticketek Refundable terms and conditions of sale can be viewed here. To purchase more than one set of tickets to multiple events, click on the. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Check you can log in and have your passwords ready. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. What happens if I forget my phone or my battery dies at the venue? Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. There are three delivery options: Note that for general admission events, tickets can not be replaced. Select an event category type from the Genre drop-down menu and click 'GO'. If you arrive late, you may not be admitted until a suitable break in the event. All members will have access to buy at the same time. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Ticketing | FAQs | ICC Sydney How do I gain entry to the venue using Passbook? At this time Ticketek NZ cannot post tickets overseas. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. How do I request a refund if I have purchased Refundable tickets? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. What is my online AFL Membership account? The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. We do not send tickets to PO Boxes or business addresses. If there is no connectivity at the venue, can Passbook tickets still be accessed? Change My Location No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. 2 0 obj If you do not receive your club of support pack please contact the club directly. How do I access Accessible seating tickets? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> General Admission (GA) is an unreserved section/event where seating is not reserved for you. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. You can access specific privacy information for Friend Spotter . Where do I redeem my Ticketek Gift Voucher? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. 2022 AFL Ticketing Information | Adelaide Football Club Version 5.22 B82 R0 If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Gift Vouchers can be purchased for specific events when available. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Some events have more than one price type. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Change My Location Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Are Refundable tickets available through Ticketek Marketplace? to collect tickets. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Why does the app ask to use your current location the first time it's opened? If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Staff are amazing under the circumstances," a third said. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Change of mind is not an approved reason. You will need to provide some form of ID so that the staff can access your Ticketek account details. 3- 12 - Junior Ticket. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. You will need to provide some form of ID so that staff can access your Ticketek account details. However, some events will have unreserved seating where it is first in, best seats. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Once you have logged in, update your information. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Terms & Conditions of Sale | Ticketek Australia If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. No, there will not be a priority system in place for AFL Members dining in 2023. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Tickets purchased to General Admission events cannot be refunded should they be lost. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 FAQs 2023 | AFL Membership Requesting a password reset during the on-sale will use your time limit. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Discover New Events. All venues have seating options available for patrons in wheelchairs or who require assistance. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Can I buy tickets if I am based overseas? Invitee A starts purchasing two seats from hold. You might find the following websites helpful if you want more information about ticket scalping: On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. How do I check the balance of my Gift Voucher? We liaise closely with event organisers on matters related to ticket scalping. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Their customer service to follow up and right the problems is poor. I would still like my tickets mailed to me at my overseas address, is this possible? Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Can I delete the details of my saved credit or debit card? How do I subscribe to receive My Ticketek emails and/or SMS? Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. I've sent an invitation but some or all of my friends did not receive their emails. Tap "Add to Passbook" at the bottom of your mobile ticket. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Held seats are sold on a first-in basis. Restricted view refers to seats that have restricted viewing of the stage or event. Ticketek routinely mismanages ticket processing which should be simple. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Request details from Ticketek when booking your ticket. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Invitee B starts purchasing two seats from hold. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. My tickets have not arrived after a reasonable amount of time, what do I do? We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. This is so we can show you upcoming events in your vicinity. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). %PDF-1.5 Please ask your friend to check their junk mail. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Once you have selected your ticket(s), there is a time limit of. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Ticketek Online Terms of Use and Privacy Policy. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia My Ticketek Ticket Delivery. 13+ - Adult Ticket. How do I find my tickets once they are in Passbook? Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. When can I request a refund if I have purchased Refundable tickets? Yes, it will. If I received an invite, does Ticketek store my contact details? Ticketek Marketplace - Buy and Sell Tickets Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. No, we cannot refund the additional charge for the Refundable tickets. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Their barcode will then be on their homepage. If an event is cancelled or postponed you will need to contact Ticketek for a refund. How can I get Ticketek to sell tickets to my event? What does Ticketek do to prevent scalping? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. 1 0 obj My AFL Membership card has not yet arrived, what should I do? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). chevron_left. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Safe, Fast and Verified A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Can I purchase tickets through the mobile site? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. In most cases, tickets must be returned to the place where they were purchased. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. How do I purchase a Ticketek Gift Voucher? On arrival, simply present your mobile ticket for scanning to gain entry as usual. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). When tickets are no longer available the event will be displayed as Allocation Exhausted.". Enter the required information in the fields provided. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. How do I update my credit or debit card details once they have been saved? Is there anything special I need to do when I get to the venue to scan my mobile? Member Ticket Redemption Information | Adelaide Football Club This can be accessed using the 'Share and Save' button on the mobile ticket. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. You can log in with your email address and password to access member only content. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Sign In is displayed at the top of the 'My Events' section. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Ticketek Gift Vouchers look just like a regular Ticketek ticket. On some occasions seats are released closer to the event. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. There are many ways you can redeem your Ticketek Gift Voucher. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Ticketek AU - Apps on Google Play When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. How can I receive my Ticketek Gift Voucher? Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. 4. Please wait a few seconds for it to load. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. The example above is for an adult barcode. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Concession and junior barcodes will show up as such. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. No, refundable tickets can only be selected during the original purchase. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Set up your My Ticketek account, or check the details in your existing account. What if a show is cancelled or postponed? FAQs | NZC endobj While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur.
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