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She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. 8. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. With Ross, it's better to really think before you buy. They asked for my DL and then told me the refund would be store credit without the receipt. 2022 Walmart Return Policies All Shoppers Need To Know Your return policy sucks. Their explanation was that it was their policy, just like that! And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. How can a cashier and manager tell me what I purchased. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I have been a loyal Ross shopper for a very long time. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. This is not a responsible and honest store. I found the sizes i needed in a different pattern unfortunately. I was honestly insulted. I have the receipt!! Take everything plus your photo ID to a Ross store within 30 days of purchase. Hope this helped. Also, Keep In Mind All Ross stores are equipped with a refund verification system. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. If I lost my receipt, how can I return tho thing I bought? Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . Option 2: Consider Mediation Unfortunately, she didn't say anything and I thought that my card had been refunded. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. I probably wouldn't make such a fuss if it was a small dollar amount. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. Mission And Vision Csr. There are a select group of products that have a modified return policy and are listed below: Highway. Lots of stores ask for this and are not required to list it in their refund policy. Learn about refunds on Google Play in EEA countries and the UK Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. I am a Ross shopper have been for a long time finding great deals on many items. That's not ok bc didn't need to buy the items! Suck that I am I week over my stupid 30 days policy! you have my email, I'm waiting to hear from you. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Really, Like I Didn't Need An I.D. BETTER FOR ME! If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. Therefore, the cashier deducted $24.99 from 60.92. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. I always plan on a store credit when I return items. When I noticed someone was on a return line. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. They said no, unless I have a store receipt or proof that they were bought there at the store. For a list of select categories, see the front of your receipt or ask your cashier. Article Detail Page If you try to return something without the receipt, we will need an I.D. Yet, all tags on items and they had no damage. I had a valid receipt to return paints that I worn once then washed. They also advised me that my drivers license has been blocked do to returns without a receipt. I had save my receipt I waited for the longest time on line. Could not returned them. He said more than once - "What is required is a State or Federal ID and your ID is local". I have always had a pleasant experience at Ross so I keep going back. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Preferred In. (ridiculous & unnecessary). I do a lot of shopping at Rossor at least I used to. I said ok and handed over. This past visit I encountered a rude and non professional employee. I would never go to ross and I do not recommend it for many different reasons. V When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. Well, I'm not one of them!!! I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. If the description is clear and it's obviously that product, then we will return it. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. All purchases must be made in person in our stores. (Mgr was rude & had attuitde as well. Consumers need the option of returning an item, or else they would purchase far less products. If the tags are missing and no receipt, NO REFUND. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. What happens to merchandise that does not sell? I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Agreed with below comment 100% they should really Needless to say, I was very angry. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. If you want a cash refund, you must wait 5 business days for the check to clear. 30 of the Punniest Ross Return Policy Debit Card Puns You Can Find I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. How Do Credit Card Refunds Work? | Bankrate i did not have time to stand in line twice. Ask me why I do not know, that is a corporate question. I have spent thousands of dollars at various Ross stores. I tried to explain that it is against the law in ohio to sell defected items. NEVER WILL ENTER THE STORE AGAIN. Can you help me locate merchandise? You grab what you need and give them the one that didnt fit and you are out the door. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Never opened the wig. Had my receipt and tags on my unworn merchandise. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Sales clerks are not friendly and management is generally unhelpful. I didn't think too much of it but, this las visit I thought I needed to complain . When we came home the money was already in the card! If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. Ros store is rubbish. Obviously it doesn't have price tag but some other tag. Rather-Be-Shopping.com. WHAT!!! Yes call them and complain. Marshalls Returns and Refund Policies The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. Required fields are marked *. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. Thank you. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Just a suggestion to help out. 3. Credit card/debit card refunds depend on your bank. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. The customers can request a return within 30 days. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. See detailed Ross customer service rankings, employee comments and much more from our sister site. That is why, I decided not to shop from them. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. Can my grandmother get her money back? While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. (these are the people who ruin it for the honest ones.) It happens more often than not and it's not a good reputation to give a store. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. She refused to give me credit today? Even the dollar store has better quality than Ross. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Key takeaways. If the tags are off and you don't have your receipt your damn problem. It's been 2 business days and still no refund what do I do. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I can just imagine what their excuse No, I think youll have to settle for store credit. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. Ross store in San Francisco at Lakeshore plaza. they were priced the the ABSOLUTE full price i originally paid. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. Answer (1 of 4): Here are Target's refund options. Visit the nearest store. I have been shopping at Ross for decades and consider it my favorite store. I always keep my receipt. When will I get my refund for a purchase I made? - Help It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. How the fuck do I a return on the register at Ross? : r/retailhell For further assistance, we also recommend you check out the official return policy page of Ross.com. I'm the shopper who hates to try clothes on in a store. And it is by far the most horrible shopping experience I have ever endured. Yes, technically you can rent a car with a debit card. Before you get the refund of the product, your refund will pass through a system verification (i.e. Layton - you've lost my business. I feel ripped off. gifts for Christmas often do not come with a receipt. Can you help? Its called override etc. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Other similar brands like Michaels and Sams Club also offer returns without a receipt. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. I had all tags on the pants I was told without a receipt I get .49 back. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Any feedback from Ross would be greatly appreciated. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? We continue to take markdowns on this merchandise until it sells through. Returns at Ross are ridiculous. Can I return it? He never left the store with it. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Rent a Car with a Credit Card, Debit Card or Cash - Enterprise like a representative from Ross to contact me with an explanation for this idiocy. I take this into consideration when shopping there. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. Some types of refunds are not accepted! Contact US | Ross Dress for Less I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Ross has very well trained minimum wage robots. 1) check you stuff out see if there are major flaws I came here to see how long my refund will take to appear on my credit card. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. Return Credits. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Never had an issue with hundreds of products bought at Ross till today. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! I have never had a problem in the past getting just store credit. A purchase is a purchase! In general, any software you purchase from ross must be kept closed in order to be eligible for a return. I need to return some of these items and this is one of them. You can also opt for store credit if you would prefer. What's the return policy? Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? 3)keep the tags if you need to staple them to the receipt I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). Returns | Marshalls Best Selling Brand Options, Does Costco Sell Stamps? Who do I contact about this issue.? This is a very questionable practice that unlawfully collects private information on customers. Every single place that you buy from is in it to make a profit. Yes, you can. 11.12.17. Because it was washed now I can't return it. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. -All departments, affiliates, and employees of the College of Charleston who accept and process credit . How To Write a Return Policy (+ Free Template) (2023) - Shopify As i've stated before, we don't have control over that, it's a corporate thing. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. How long does a debit card refund take? | myPOS Blog UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. Go on the Hobby Lobby website, and find the store locator. Suck that I am I week over my stupid 30 days policy! I refuse to get into trouble by not following procedures. If the money is going to be used in the store, why aren't we granted the same amount? So, in Ross we just came to a cashier and explain what the problem was. credit for $14 and paid the balance of $22 with my Discover card. 3: Fragrances. Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. They wanted to know if that would be an issue. Needless to say I threw it away and wasted my money! Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store.
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